Return Policy

At Value.com.bd, customer satisfaction is very important to us. If you are not satisfied with your purchase, you may request a return according to the policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective.
• The wrong product was delivered.
• The product is not as described on the website.

2. Return Time

Customers must request a return within 3 days of receiving the product.

3. Product Condition

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include original packaging, tags, and accessories.

4. Non-Returnable Items

The following items cannot be returned:

• Used products
• Digital products or downloadable items
• Products damaged by the customer

5. Refund Process

Once we receive and inspect the returned product, we will notify you about the approval of your refund. If approved, the refund will be processed within 3–7 business days.

6. Return Shipping

• If the return is due to our mistake (wrong or damaged product), Value.com.bd will cover the return shipping cost.
• If the customer changes their mind, the customer will bear the return shipping cost.

7. Contact for Return

For return requests, please get in touch with us:

Email: admin@value.com.bd
Phone: +8801518911735